Terms of Service

These terms govern every shipment SwiftTrack Private Delivery Company accepts for carriage, and your use of this website. By handing us a shipment, or by asking us to collect one, you accept these terms on behalf of yourself and anyone else with an interest in that shipment.

"We" and "SwiftTrack" mean SwiftTrack Private Delivery Company. "You" means the person or company who books the shipment, referred to as the sender. "Shipment" means the goods and documents carried under a single waybill.

Where you hold a written business account agreement with us, that agreement governs to the extent it conflicts with these terms.

We may refuse any shipment. We are more likely to do so where the contents are prohibited or restricted, where packaging is unsuitable for the route, where the description or declared value appears inaccurate, or where the destination is one we do not serve.

Handing us a shipment does not by itself create a contract of carriage. The contract begins when we accept the shipment and record the collection scan.

We may open and inspect a shipment at any time, without notice, where we reasonably believe it is necessary for safety, for security, or to comply with a legal requirement or a request from a customs or government authority.

You must not present any of the following for carriage:

• Cash, bearer instruments and negotiable securities
• Weapons, ammunition and their components
• Explosives, compressed gases and flammable liquids
• Illegal substances of any kind
• Live animals and human remains
• Counterfeit goods
• Anything whose carriage, import or export is unlawful on the route

Other categories, including perishable goods, temperature sensitive items, lithium batteries and high value goods, are restricted and may only be carried where we have agreed to it in writing before collection.

If a prohibited item is discovered in a shipment, we may hold it, return it, hand it to the relevant authority or dispose of it as the law requires. You remain responsible for any cost, penalty or loss that results, and no refund is due.

You are responsible for packing the shipment adequately for the route it will travel, and for describing the contents accurately and completely on the waybill and customs documentation.

Our courier may comment on packaging at collection, and may refuse a shipment that is clearly unsuitable. That check is a courtesy and not an inspection: accepting a shipment does not mean we have approved the packaging or verified the description.

Inaccurate descriptions and understated values are the leading cause of shipments being held at a border. Where an inaccuracy causes delay, penalty or seizure, the consequences and costs are yours.

We deliver to the address on the waybill, not necessarily to a named individual. Delivery to a reception desk, mailroom, concierge, neighbour or other person at or near the address who appears authorised to accept it constitutes delivery, unless a signature from a specific person was agreed in advance.

Delivery dates and windows shown on tracking pages are estimates. They reflect our operations team’s expectation given the service level and route. They are not guarantees, they are not terms of the contract, and we do not offer a money back guarantee against them.

Where delivery cannot be completed, we will attempt redelivery. After repeated unsuccessful attempts, the shipment is held and then returned to the sender at the sender’s cost. Storage charges may apply while a shipment is held.

International shipments are subject to inspection, clearance and charges by the authorities of the countries they pass through. Those authorities, not SwiftTrack, decide what is charged and how long clearance takes.

Duties, taxes and clearance charges are payable by the party identified as responsible at booking, which is the recipient unless agreed otherwise. If that party does not pay, the sender remains liable for them, together with any charge we incur in advancing them.

Where we complete customs formalities, we do so as your agent, on the basis of the information you provide. Delays caused by inspection, clearance or the accuracy of your documentation are not within our control.

Charges are based on the higher of the actual weight and the volumetric weight of the packed shipment, together with the service level and any additional handling agreed. We reweigh and remeasure shipments at our gateway, and the figures recorded there are the ones used for billing.

Where reweighing produces a different figure to the one quoted, the shipment record shows both, and we will tell you before invoicing rather than after.

Invoices are payable within the period stated on them. We may withhold delivery of, or exercise a lien over, a shipment where sums are outstanding, to the extent the law allows.

We are liable for physical loss of, or damage to, a shipment while it is in our custody, subject to the limits and exclusions set out here and to any liability regime that applies to the carriage by law.

Our liability is limited to the lower of the declared value of the shipment and the limit stated in your booking confirmation or account agreement. Where cover has been arranged separately and paid for, the terms of that cover apply.

We are not liable for:

• Indirect or consequential loss of any kind, including loss of profit, loss of contract, loss of market and loss of opportunity, whether or not we knew such loss was possible.
• Loss or damage caused by inadequate packaging or an inaccurate description.
• Delay, inspection, seizure or destruction by a customs or government authority.
• Events beyond our reasonable control, including weather, air and sea traffic disruption, civil disturbance, industrial action and the acts of third parties.
• Inherent defect or natural deterioration of the goods.

Nothing in these terms limits liability that cannot lawfully be limited.

Claims for loss or damage must be notified to us in writing promptly, and in any event within the period stated in your booking confirmation. Late notification prejudices our ability to investigate and may invalidate the claim.

Keep the packaging and the contents until a claim is resolved. Photographs of the outer packaging, the inner packaging and the goods make a claim substantially easier to settle.

We will not consider a claim while charges relating to the shipment remain unpaid. A claim is settled once, in full and final settlement for that shipment.

Tracking information on this site is provided for the convenience of the sender, the recipient and anyone they choose to share the tracking number with. Anyone holding a tracking number can view that shipment’s tracking page. Our Privacy Policy explains exactly what is shown.

You must not attempt to enumerate tracking numbers, scrape the tracking service, bypass rate limiting, probe our systems for vulnerabilities, or use this site in any way that interferes with its operation or with other users. The operations area is for authorised SwiftTrack staff only.

The SwiftTrack name, logo and site content are our property. Tracking data relating to your own shipment remains yours to use as you see fit.

You may cancel a shipment before collection at no charge. After collection, cancellation is treated as a return and is charged accordingly.

We archive shipment records once a shipment is closed and the retention period for public display has passed. An archived shipment no longer appears on public tracking, and the tracking number stops returning a result. The underlying record is retained internally for audit and legal purposes as described in our Privacy Policy.

These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute, without prejudice to any mandatory protection you have under the law of your own country of residence.

Where an international convention applies to the carriage, its provisions prevail over these terms to the extent of any conflict.

We may change these terms. The version in force for a shipment is the version published when that shipment was accepted. Changes take effect from the effective date shown at the top of this page.

If any provision is found unenforceable, the rest remains in force.